Mkulima Online Privacy Policy

Last updated: December 11, 2025

This Privacy Policy describes how Mkulima Online collects, uses, and protects your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

• Service refers to the Mkulima Market mobile application
• Personal Data means information that relates to an identified or identifiable individual
• Usage Data refers to data collected automatically through your use of the Service
• Company refers to Mkulima Online, located in Nairobi, Kenya
• Device means any device that can access the Service (computer, phone, or tablet)

Information We Collect

Personal Information

When you use our Service, we may ask you to provide:

• Email address
• First name and last name
• Phone number (if provided)

Usage Data

We automatically collect information about how you use the Service, including:

• Device information (type, operating system, unique identifiers)
• IP address
• Browser type and version
• Pages visited and time spent
• Date and time of visits

How We Use Your Information

We use your personal data to:

• Provide and maintain our Service
• Manage your account and registration
• Process transactions and fulfill contracts
• Contact you about your listings, orders, or inquiries
• Send you updates, special offers, and relevant information (you can opt out anytime)
• Respond to your requests and support needs
• Improve our Service through data analysis and user feedback
• Monitor usage patterns and service effectiveness

Data Sharing and Privacy

Legal Requirements

We may disclose your information only when required by law, including to:

• Comply with legal obligations or court orders
• Respond to valid requests from government authorities
• Protect the rights and safety of Mkulima Online and our users
• Prevent fraud or illegal activities

Business Transfers

If Mkulima Online is involved in a merger or acquisition, your personal data may be transferred. We will notify you before your data is transferred to a new privacy policy.

Your Data Rights

Access and Deletion

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to processing of your data
• Withdraw consent at any time

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. We keep your data to:

• Fulfill our legal obligations
• Resolve disputes and enforce agreements
• Maintain service quality and security

Usage data is generally retained for shorter periods unless needed for security or legal purposes.

Data Security

We take the security of your personal data seriously and use commercially reasonable measures to protect it. However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

International Data Transfers

Your information may be processed in Kenya or other locations where data protection laws may differ from your jurisdiction. By using our Service, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place to protect your data.

Children's Privacy

Our Service is not intended for anyone under 18 years of age. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal data, please contact us immediately, and we will remove that information.

Third-Party Links

Our Service may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this policy periodically. Changes become effective when posted on this page.

Consent

By using Mkulima Online, you consent to this Privacy Policy and agree to its terms.